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On-Site
Hybrid
Internship
PERSONAL INFORMATION
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FIRST NAME
LAST NAME
EMAIL
Must type country code (+94XXXXXXXXXXX)
SAME WHATSAPP NUMBER?
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NO
WHATSAPP NUMBER
LIVING ADDRESS
UPOAD CV
Portfolio
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Please submit your portfolio on the google drive folder and please change that link to a public link
Reference
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Who recommends it to you?
Customer Support Basic Form Question
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Which of the following is NOT a key skill for effective customer service?
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Active listening
Problem-solving
Patience
Self-promotion
In a customer service scenario, what does it mean to "escalate" an issue?
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Address the issue immediately
Transfer the issue to a higher-level support team
Ignore the issue and hope it goes away
Offer a discount or compensation to the customer
Which of the following is an example of a proactive customer service approach?
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Responding to customer inquiries within 24 hours
Offering personalized recommendations based on customer preferences
Apologizing to customers after a service failure
Providing a refund for a faulty product
How would you handle a customer who requests a refund for a product that doesn't meet their expectations?
What steps would you take to handle a customer who is angry and dissatisfied with a product or service?
Give an example of a time when you had to deal with a difficult customer. How did you handle the situation, and what was the result?
new customer asks you to provide contact details of past successful customers as references. How would you respond to this request?
YES
NO
Why?
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